Shipping
Shipping Policy
At MODLUX CREATIONS, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Once your order is successfully placed, we begin preparing it for dispatch.
Orders are generally processed within 1–3 business days. Processing times may vary depending on product availability, order volume, weekends, and public holidays.
You will receive confirmation once your order has been dispatched.
2. Delivery Times
Estimated delivery times may vary depending on your delivery location and the shipping method selected at checkout.
3. Shipping Charges
Shipping charges are calculated based on factors such as:
- Delivery destination
- Order size and weight
- Shipping method
- Current courier rates
The applicable shipping cost will be displayed during checkout before you complete your purchase.
4. International Shipping
We may offer shipping to selected international destinations.
International customers may be responsible for additional customs duties, import taxes, or other local charges imposed by their country’s authorities.
These charges are not controlled by MODLUX CREATIONS and may vary depending on the destination.
5. Tracking Your Order
Where tracking is available, tracking details will be provided after your order has been dispatched.
You can use the tracking information provided by the courier to monitor your delivery.
Please allow some time for tracking information to become active after dispatch.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your:
- Name
- Address
- Postcode
- Phone number
- Email address
MODLUX CREATIONS cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
7. Delayed Deliveries
Although we work with delivery providers to ensure timely delivery, delays can occasionally occur due to:
- Weather conditions
- Courier delays
- Public holidays
- Customs clearance
- Transportation disruptions
- High shipping volumes
- Other circumstances beyond our reasonable control
If your order is delayed, please contact us and we will do our best to assist you.
8. Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review the issue and provide the appropriate solution in accordance with our Returns & Refund Policy.
9. Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbours, or the delivery location.
If you still cannot locate your package, contact us so we can assist you in contacting the delivery provider.
9. Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbours, or the delivery location.
If you still cannot locate your package, contact us so we can assist you in contacting the delivery provider.
10. Changes to Shipping Policy
MODLUX CREATIONS reserves the right to update this Shipping Policy from time to time.
Any changes will be posted on this page with a revised Last Updated date.