Refund & Returns Policy
At MODLUX CREATIONS, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return requirements, please contact us so we can assist you.
1. Eligibility for Returns
To be eligible for a return, the product should generally:
- Be unused and in its original condition
- Be returned with its original packaging
- Include all relevant tags or accessories, where applicable
- Not show signs of damage caused by misuse or improper handling
- Be returned within [14/30] days of delivery
Certain products may be subject to specific return conditions.
2. Non-Returnable Items
Some products may not be eligible for return due to hygiene, personal-use, customised, or other applicable reasons.
Products that have been used, washed, damaged, altered, or improperly handled may not qualify for a refund.
3. Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging, if applicable
After reviewing your request, we may offer a replacement, refund, or another appropriate solution.
4. Incorrect Product
If you receive a product that is different from what you ordered, please contact us promptly.
We will review your order and, where appropriate, arrange a replacement or refund.
5. Change of Mind
If you simply change your mind about your purchase, returns may be accepted where permitted by applicable law and provided that the product meets our return conditions.
The product should be unused, undamaged, and in its original condition and packaging.
6. How to Request a Return
To request a return, contact us with:
Order Number:
Customer Name:
Email Address:
Reason for Return:
Photos of Product: Where applicable
Please do not send a product back before receiving return instructions from our team.
7. Return Shipping
Where a return is required because the product is defective, damaged, or incorrect, MODLUX CREATIONS will determine the appropriate return-shipping arrangement.
For returns due to a change of mind or other customer-related reasons, return shipping costs may be the responsibility of the customer, subject to applicable consumer rights.
8. Refund Process
Once we receive and inspect the returned product, we will notify you about the status of your refund.
If your refund is approved, the amount will generally be returned using the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
9. Partial Refunds
In certain circumstances, a partial refund may be offered where a product has minor damage, missing packaging, or other issues that do not justify a full refund.
Any partial refund will be considered on a case-by-case basis.
10. Exchanges
Where available, we may offer an exchange for an incorrect, damaged, or defective product.
Exchange availability depends on product stock at the time the request is processed.