Privacy Policy
Privacy Policy
At MODLUX CREATIONS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.
1. About MODLUX CREATIONS
MODLUX CREATIONS is a UK-based brand offering premium spa slippers and cowhide rugs for home, hospitality, spa, salon, and other lifestyle environments.Our website allows customers to browse products, place orders, contact us, and interact with our online services.
2. Information We Collect
When you use our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase details
- Payment-related information
- Information you provide when contacting us
- Website usage and browsing information
- Device, browser, and technical information
We only collect information that is reasonably necessary to provide and improve our services.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of purchased products
- Respond to your questions and enquiries
- Provide customer support
- Process payments through our payment service providers
- Manage your account and shopping cart
- Improve our website, products, and services
- Prevent fraud and protect the security of our website
- Send service-related communications
- Send marketing communications where you have provided appropriate consent
4. Payment Information
When you make a purchase, your payment may be processed through a third-party payment provider.
MODLUX CREATIONS does not intentionally store your complete payment card details on our website. Payment information is handled by the relevant payment service provider according to its own privacy and security policies.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Keep products in your shopping cart
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Provide relevant website functionality
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted third parties when required to provide our services, including:
- Payment service providers
- Delivery and shipping providers
- Website hosting and technical service providers
- Analytics or website service providers
- Professional advisers where necessary
- Government authorities or law enforcement where legally required
These third parties are expected to handle your information securely and only for legitimate purposes.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.
When information is no longer required, we may securely delete or anonymise it.